e-Maintenance
- Prompt and pro-active service delivery
- Automated fleet management
- Real-time incident notification
- Automatic meter readings and accurate billing
- Easy consumables management
e-Maintenance is a brand new concept in service based on Canon’s unique Remote Diagnostic System (RDS).This system gives Canon the ability to provide your business with a new level of service that is faster than ever before.
Canon will take total control of your network devices. The moment an incident occurs on a Canon device our Customer Care department is notified and the service response process is activated, often before you would even realise.
e-Maintenance also removes the need for manual meter readings. With this system there is no need to manually source and send Canon monthly readings, your device administration is virtually reduced to nil.
If you are want to maximise business continuity by increasing device up-time and minimise the time, costs and headaches associated with device administration you need e-Maintenance, the latest in a new breed of device management solutions.
iW Management Console
- Comes free with Canon imageRUNNER multifunction devices
- Manage all Canon and third party devices complying with the Standard Printer MIB
- Automatic device set-up and updates
- Automatic device monitoring and alerts
iW Management Console is a highly scalable, web-based software utility for the simple management of multifunction devices on a network.
It is ideal for organisations with fleets of up to 1000 devices. iW Management Console also offers a range of optional plug-in modules to improve efficiency. All this and the convenience of incorporating other manufacturers’ devices in the one easy-to-use system.
In essence, iW Management Console saves time and money by enabling you to manage the set-up, configuration and on-going status of a fleet of multifunction devices without physically visiting each one. No matter where a device is located, the software’s web-based system makes set- up quick and easy. It searches for new devices on the network and then adds them to the database automatically.
iW Management Console also enables you to update the address book data from a reference machine to all devices automatically. You can set it to update daily, weekly or whenever you choose.
The software’s web browser interface helps users make informed printing decisions from their workstation. A graphical image of a device clearly shows available memory, paper sizes and quantities, and available finishing options.
The automatic monitoring feature alerts you immediately by email when the status of a device changes, such as when toner is low, a misfeed occurs or maintenance is required.
iW Management Console offers a range of plug-ins that expand its capabilities:
Customise user access privileges
Use this plug-in to manage access to particular devices and features for individuals or groups.
Manage users and devices in groups
With this plug-in you can update and change device settings by groups simultaneously.
Usage logs
This plug-in enables you to track system activity and produce usage reports automatically.
Address book management
This plug-in enables you to replicate one address book across multiple devices so that they are identical.
Other Features include:
- Customise viewing preferences to suit
- Segment devices into groups for easy management
- Multiple iW Management Console servers can be installed on a network to reduce network traffic
- An advanced communication feature enables you to share information with other administrators and send messages informing users about changes in conditions
