At Sheather & Merrigan Business Equipment we offer a whole lot more than just Multi Function Devices.
With Platinum Print Advantage, we take full responsibility for the management of your organisation’s document production facilities. Encompassing everything from asset management, monitoring and maintenance to the supply of consumables, this complete service removes the burden of managing your device fleet, whether supplied by Canon or other manufacturers.
Save Money & Improve Productivity
By taking care of all aspects of your organisation’s print, copy, scan and fax facilities, this service frees your staff to concentrate on their core activities. By managing devices and their usage efficiently, it saves you money. And by ensuring these facilities are performing at their peak at all times, it improves productivity.
Client Services Manager
As a client, you’ll be assigned a dedicated client services manager who will be responsible for managing your device fleet and provide a single point of contact and accountability. By taking a pro-active approach to managing your fleet, your client services manager will keep all devices running at their best, as well as ensuring all service level agreements and key performance indicators are met.
Automatic Device Monitoring
As part of the service, every print, copy and scan device on your network is tracked remotely by Sheather & Merrigan Customer Care. With the aid of Platinum Print Advantage’s advanced remote monitoring software, a member of the customer care team is notified the moment a fault occurs. This ensures that most faults can be attended to immediately, often before your staff even notice.
Preventative Maintenance
A planned preventative maintenance schedule ensures the reliability and longevity of devices, as well as eliminating unplanned and unbudgeted service calls. In the case of Canon networked devices, our remote monitoring software can also be used to identify devices requiring maintenance before it begins to affect efficiency
Automated Consumables Delivery
Platinum Print Advantage takes care of toner ordering with automated toner orders sent directly from your device to our warehouse and dispatched the same day.
Consolidated Billing
To simplify reconciliation and accounting processes, we provide a consolidated invoice for all your monthly prints produced on all devices in your fleet.
Account Review
Your assigned account manager will review the performance of your fleet with you at regular intervals to ensure it is running at optimal efficiency.
